Regimen support
How can we help?
Find a quick answer or tell us what is going wrong with your app, organizer, or payment plan.
Describe an issueFrequently asked questions
Answers to common questions.
Organizer and routine
How do I add medication and set up a schedule?
Add each medication in the app and assign its doses to the right day and morning or evening compartment. Check the schedule against your medication instructions before filling. For app trouble, use the support section.
How do I connect the organizer if it will not appear in the app?
Make sure the organizer has power, keep your phone nearby, and follow the setup steps in the app. If it still does not appear, tell us your phone model and where setup stops in the support section.
Do I need a specific charger? What comes with the organizer?
Pill Partner will include a USB-C cable. Follow the charging instructions supplied with the organizer. If it will not charge, use the support section.
When should I refill the organizer?
Refill before your next scheduled doses. Check each compartment against your medication instructions, and ask your pharmacist or care team about medication or dose questions.
Does an opened compartment mean medication was taken?
No. An opened compartment records access; it does not confirm that a dose was taken. Ask your pharmacist or care team what to do if you are concerned about a missed or incorrect dose.
App and shared access
How can I let a caregiver or family member view the routine?
Follow the caregiver or family invitation steps in the app. If an invitation fails or access looks wrong, describe what happened in the support section.
I am locked out of the app. How do I reset my password?
Use the password reset option on the sign-in screen and check your inbox and spam folder. If the email does not arrive, use the support section. Never share your password or reset link.
How can I make sure notifications arrive?
Allow Regimen notifications in your phone settings and check that Focus or Do Not Disturb is not silencing them. If an alert is missing, tell us your phone model and which alert you expected in the support section.
Orders, membership, and returns
When do preorders open?
Preorders are not open yet. Please check back here for availability.
When will my preorder ship?
We expect preorders to ship in January 2027, with January 31, 2027 as the latest expected ship date. This is an estimate, not a guaranteed delivery date. Shipment requires FCC authorization; if the schedule changes, we will notify you and explain your options.
I paid but cannot access a feature. What should I send support?
In the support section, choose Payment Plan and tell us the email used for your order and what is not working. Do not include your card number or password.
How do I ask about a trial, subscription, or payment method?
Choose Payment Plan in the support section and briefly describe the question. Please do not include card numbers or passwords.
What is the return policy for the organizer?
Voluntary returns are available within 60 days of delivery under our Returns and Refunds Policy. Request a return through your account or the support section. Read the Limited Warranty for covered defects.
Still need help?
I have another question or concern.
Describe it below or email us at contact@trustregimen.com.
Contact support
Tell us what happened.
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For your privacy, please leave out passwords, payment card numbers, and detailed medical information.
Prefer to write directly? contact@trustregimen.com